GUEST COMPENDIUM

Welcome

Welcome to The Yamba! We hope you enjoy your stay and have a memorable holiday.

Hotel Information

Please take a moment to familiarise yourself with the information provided & do not hesitate to contact reception if you have any questions, concerns, or require assistance.

General Information

Arrival / Departures

Check in: 2:00pm to 8:00pm

Check Out: until 10:00am

Late Checkout: Please enquire at the reception for availability and cost.

Office Hours

  • 8:00am to 8:00pm
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Fire Safety

Fire and evacuation procedures are on a laminated chart near the entrance of room. Please familiarise yourself with this plan.

Keys

Spare keys are available from reception. Please return all keys to reception upon checkout. There is a key drop box located next to the front door of reception if you are checking out early.

Maintenance

Should you experience any problems with your unit, please let us know at reception so we can attend to it promptly.

Emergency Services

Dial ‘000’ (Ambulance, Fire and Police). No Mobile service dial ‘112’

Pets

We love our wildlife at The Yamba, therefore, pets are NOT permitted on the property or inside the units.

Smoking

Yamba is a smoke-free property with no smoking allowed on the premises or in any units.

Public Areas

BBQ Facilities

There is a BBQ area available exclusively for guest use. BBQ utensils are supplied. For the comfort of other guests, please clean the BBQ once you have finished.

Swimming Pool

The swimming pool is open year round. You are welcome to use the pool between 8:00am and 9:00pm

Security

There are safes available if you wish to store your valuables. To operate, please follow the instructions listed below.

  1. If the safe is locked, slide the centre panel of the door & place the key in the slot to open.
  2. To reset safe with your code, press the red button on the inside of the door near the hinge.
  3. Press a selection of up to 8 numbers, then press B within 15 seconds. It is now set with your code.
  4. To open, press your code then the letter A within 15 seconds.

Accomodations

Air Conditioning

All rooms at The Yamba have air conditioning. Your remote is located in a holder on the wall. It is not instant and takes a while for the fans to start once the unit has been turned on. Please make sure you have all the doors and windows closed for maximum benefit.

Eat & Drink

Restaurant

There is no onsite restaurant, however there are plenty of options within walking distance or a short drive. These including Yamba Cafe Marina, Clarence River Fishermen’s Co-Operative and the Yamba Chinese Restaurant. 

Our BBQ area is also available for all guests and it does not need to be reserved. Cookware, dishes, and utensils are available if you wish to make a meal during your stay.

Outdoor Areas and Pools

All of our rooms face into a central courtyard where our sparkling outdoor pool is located. It is surrounded by a security fence and child-proof gates for your family’s protection. The pool closes at 9.00 pm every night, ensuring a peaceful night’s sleep for all. Timber decks surround the entire pool area with ample seating areas designed to soak up the summer sun and make it easy for you to keep a watchful eye on the children.

The first floor provides a timber decked courtyard for relaxing; our sparkling outdoor pool completes the picture for a truly private and peaceful stay.

Public Areas

BBQ Facilities

There is a BBQ area available exclusively for guest use. BBQ utensils are supplied. For the comfort of other guests, please clean the BBQ once you have finished.

Swimming Pool

The swimming pool is open year round. You are welcome to use the pool between 8:00am and 9:00pm

TV Channel

Safe

There is a safe located in the Master bedroom. A safe key is supplied with your room key. To operate, please follow the instructions listed below.

1. If the safe is locked, slide the centre panel of the door & place the key in the slot to open.

2. To reset safe with your code, press the red button on the inside of the door near the hinge.

3. Press a selection of up to 8 numbers, then press B within 15 seconds. It is now set with your code.

4. To open, press your code then the letter A within 15 seconds.

House Keeping

Housekeeping is available for all guests. Additional soaps, shampoo/conditioner/body wash, detergents, and toilet rolls are available at reception. To avoid additional cleaning charges, please keep your room clean.

Internet/Wifi

WiFi

WiFi is available free of charge throughout the property. If you are having trouble logging on to the network, please see reception.

Mobile Phone Reception/ Public Telephone

Mobile phone reception is widely available in the area.

Local Services

Post Office

Postal services are available on Yamba Street at the Yamba Post Office.

Local Doctor

There are local doctors at the Family Practice at Yamba which is located in the Yamba Fair shopping precinct. Their contact number is: +61266461800

Pharmacy

There are two pharmacies available in Yamba: Priceline Pharmacy in the Yamba Shopping Fair or Soul Pattinson Chemist on Yamba Street.

Supermarkets

  1. Coles: Located in the Yamba Shopping Fair.
  2. SPAR Express: Situated on Wooli Street in town..

Guest Facilities

Laundry

Laundry services are available for all guests during the length of your stay. Additional charges will apply if you wish to use our laundry facilities. 

For Loan

We have an assortment of  games, books and toys for loan by guests. Please see our friendly reception team if you would like to borrow items.